Refund and Exchange Policy

At IMMORTALE, customer satisfaction is our priority. Please review the following policy before requesting an exchange or return.

Exchanges

Products can be exchanged within 7 days from the date of delivery, provided that:

• The product is unused and in its original condition.

• The original packaging and accessories are included.

• A receipt or proof of purchase is provided.

Exchanges are subject to product availability. We do not offer refunds for change-of-mind purchases.

Defective, Damaged, or Incorrect Items

A return, replacement, or refund may be requested within 15 days from the date of delivery if:

• The product has a manufacturing defect.

• The product arrived damaged.

• An incorrect product was delivered.

• The product does not match the confirmed order or advertised specifications.

Please inspect your order after delivery and contact us as soon as possible if you notice an issue.

Non-Returnable Items

Returns or exchanges will not be accepted if:

• The product has been used.

• The original packaging or included accessories are missing.

• The damage resulted from misuse, improper handling, or accidental damage.

Sale items and gift cards are not eligible for voluntary exchange or return unless they are defective, damaged, or incorrectly delivered. This policy does not limit any mandatory consumer rights provided by applicable law.

How to Request an Exchange or Return

Contact us at immortale.bahrain@gmail.com before sending any product back. Please include:

• Your order number.

• The reason for the request.

• Clear photographs if the product is defective, damaged, or incorrect.

If the request is approved, we will provide return instructions and the applicable return address. Products should not be sent back before receiving return instructions.

Return and Exchange Shipping Fees

Customers are responsible for shipping costs related to a voluntary exchange.

IMMORTALE will cover reasonable return or replacement shipping costs when the product is defective, damaged upon arrival, or incorrectly delivered.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. For cash-on-delivery orders or where refunding to the original payment method is unavailable, an alternative refund method will be arranged with the customer.

Banks and payment providers may require additional processing time after the refund has been issued.

For any questions regarding returns, exchanges, or refunds, contact us at immortale.bahrain@gmail.com.